XN120 MyCalls
Scalability – build on your investment | |
Improved customer service means
increased profitability – and every lost
call makes that harder to achieve.
When incoming calls are unanswered
or poorly handled your customers go
elsewhere and you lose valuable
sales. MyCalls puts you back in
control of your phone system.
There is nothing new in monitoring phone calls. Call loggers have been around for many years. What makes MyCalls unique is that it monitors the telephone performance of your staff. MyCalls is about performance management. Every XN120 includes a bundled MyCalls licence. XN120 cannot guarantee customer service levels will increase, that is a function of both your staff and the phone system. But, using MyCalls, you will see at a glance how efficiently your staff are performing. See Abandoned Call Rates and Average Waiting times in real time on your PC. If your business does need to monitor costs, then purchase the licence to add the Call Accounting module: MyCalls Call Manager. your customers go elsewhere and you lose valuable sales. MyCalls puts you back in control of your phone system.” XN120 MyCalls Call Manager
The Call Accounting Module provides
fast and quantifiable return on
investment. The cost is minimal and
payback time is short.
Upgrade the bundled version of XN120 MyCalls software and get access to a vast range of additional features and benefits. In monitoring systems use, MyCalls Call Manager delivers a greater number of alerts that are more advanced and produces company hierarchy, individual and comparison reports. Many reports can be scheduled to run at specified times or be initiated when any defined rules have been broken. Typically, these include an unacceptable number of abandoned calls or alerts in service levels available to customers. Grade of Service reports are enhanced to show the number of time intervals that exceeded the specified grade of service values. Other reports can identify both over-achieving and under-achieving employees, identify the call type, and determine the ‘busy hour’. Quite apart from its ability to accommodate an unlimited number of users and its extended range of reporting features, MyCalls Call Manager offers a valuable costing resource. This monitors telephone system costs, including handling, time, staff, and fixed costs such as line rental and maintenance. Features that, in turn, improve your business’s ability to manage and measure its telephone traffic effectively. | |